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Cancelling a project
- Before design or production starts: full refund of anything you have paid.
- After design has started but before fabrication or printing: we refund what you paid minus the design work already completed, itemised at the rates on your quote.
- After fabrication, printing or purchasing has started: materials, printed items and third-party bookings already committed are not refundable. Any unspent balance is refunded.
- After delivery or the event: no refund, except as set out under “If something is wrong”.
Custom-made goods
Printed, branded and made-to-measure items are produced to your specification and cannot be returned or resold. They are therefore excluded from the general right to cancel that applies to standard goods bought online.
If something is wrong
If what we deliver is defective or does not match the approved quote and design, tell us within 7 days of delivery with photos. We will repair or remake it at our cost, or refund the affected item if we cannot.
If we cancel
If we cannot deliver a confirmed order, we refund everything you have paid for the undelivered part.
How refunds are paid
Refunds go back to the original payment method. Card refunds are issued through Moyasar and usually reach your account within 7 to 14 working days, depending on your bank. We do not charge a fee for processing a refund.
How to ask
Email mahrus0murshed@gmail.com with your quote or invoice reference. We confirm the refund amount in writing before it is issued.